Connecting Owners
with Tenants & Buyers

1. Nature of the Platform — Intermediary Status

Owners N Tenants is an online intermediary platform as defined under Section 2(1)(w) of the Information Technology Act, 2000. The Platform acts solely as a technology-based marketplace that connects property Owners with Tenants and Buyers. The Company is not a real estate broker, agent, developer, dealer, or party to any property transaction. The Company does not own, sell, rent, manage, or control any property listed on the Platform.

The Company operates under the safe harbour provisions of Section 79 of the IT Act, 2000, and shall not be liable for third-party content, listings, or information made available on the Platform.

2. Eligibility and Registration

The Platform is intended for individuals who are 18 years of age or above and are competent to contract under the Indian Contract Act, 1872. By registering, you represent that all information you provide is true, accurate, and complete, and that you have the legal authority to enter into these Terms.

3. Owner Obligations

As an Owner, you are solely responsible for the accuracy, legality, and completeness of your Listings. You must be the lawful owner or duly authorised to list the property. You must not list fictitious, ghost, or non-existent properties. All photographs must be genuine images of the listed property and not digitally altered to misrepresent it.

4. Tenant and Buyer Obligations

Tenants and Buyers are solely responsible for conducting independent due diligence before entering into any Agreement with an Owner, including physical inspection, verifying the Owner's identity and title, engaging a qualified advocate, and confirming all approvals and clearances. The Company does not verify Listings and cannot be held responsible for any inaccuracies therein.

5. Disclaimer of Warranties and Limitation of Liability

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. The Company's aggregate liability shall not exceed the fees paid by that User in the six (6) months preceding the event giving rise to the claim.

6. Prohibited Conduct

• Posting false, fraudulent, or misleading information, listings, or profiles
• Impersonating any person, entity, or property
• Using the Platform for any unlawful purpose
• Transmitting any virus, malware, or other harmful code
• Scraping or data mining through automated means
• Activities violating the Prevention of Money Laundering Act, 2002 or FEMA regulations
• Harassing, threatening, or abusing other Users

7. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes shall first be attempted through mutual negotiation within 30 days. If unresolved, disputes shall be submitted to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration at Bengaluru, Karnataka. Subject to arbitration, the courts at Bengaluru shall have exclusive jurisdiction.

8. Grievance Redressal

For complaints or grievances, contact our Grievance Officer at privacy@ownersntenants.com. Response time: within 15 days of receipt of complaint as required under applicable law.

Owners N Tenants ("we", "us", or "our") is committed to protecting the privacy and security of your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

1. Personal Data We Collect

Data You Provide Directly: Full name, date of birth, gender, mobile number, email address, residential or business address, account credentials, property information (for Owners), government-issued ID details (Aadhaar — last four digits only, PAN), and communication records.

Data Collected Automatically: Device information, usage data (pages visited, features used, search queries), approximate or precise location (with permission), and log data including IP address and access times.

2. Purpose of Processing

Purpose	Data Used	Legal Basis
Account registration and management	Identity, contact, credentials	Consent
Displaying property listings	Property data, Owner identity	Consent / Contractual necessity
Connecting Owners with Tenants/Buyers	Contact info, profile data	Consent
Platform security and fraud prevention	Device data, usage logs, IP	Legitimate use
Regulatory compliance	Identity, transaction data	Legal obligation
Sending transactional notifications	Contact information	Consent
Marketing communications (optional)	Contact information	Explicit consent

3. Disclosure and Sharing

• Between Users: Property contact details visible to Tenants/Buyers when Owner chooses to display them.
• Service Providers: Trusted third parties (cloud hosting, payment gateways, analytics) contractually bound to process data only for specified purposes.
• Legal Disclosure: To government authorities in response to lawful court orders or regulatory requirements.
• No Sale of Data: We do not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes.

4. Data Retention

• Active account data: Retained for the duration of your account and up to 3 years after deletion.
• Transaction and communication records: Up to 5 years as required under the IT Act and PMLA 2002.
• Anonymised/aggregated data may be retained indefinitely for analytical purposes.

5. Your Rights under DPDP Act, 2023

• Right to Access: Obtain a summary of personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent: Withdraw consent at any time by deleting your account or contacting us.
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer or escalate to the Data Protection Board of India.
• Right to Nominate: Nominate another individual to exercise your data rights in case of death or incapacity.

6. Data Security

We implement SSL/TLS encryption for data in transit, encryption of sensitive data at rest, role-based access controls, regular security assessments, and incident response procedures for data breaches. In the event of a breach likely to cause harm, we will notify the Data Protection Board of India and affected Users as required by the DPDP Act, 2023.

7. Children's Data

The Platform is not intended for use by children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

8. Cross-Border Data Transfers

Our servers are currently located within India. Any transfers outside India will be in compliance with the DPDP Act, 2023 and applicable government notifications.

9. Grievance Officer

Data Protection / Grievance Officer, Owners N Tenants
Email: privacy@ownersntenants.com
Response time: Within 15 days of receipt of complaint.
Escalation: Data Protection Board of India (Section 18, DPDP Act, 2023).

1. Nature of Services — Digital Platform

Owners N Tenants is a fully digital, online real estate listing intermediary platform. No physical goods are sold or shipped. All services provided on the Platform — including property listings, user accounts, enquiry connections, and any premium subscription features — are delivered electronically and are accessible immediately upon successful registration or payment.

Accordingly, conventional shipping, delivery, or return of physical goods is not applicable to our Platform.

2. Service Delivery

• Free Services: Access to the basic listing and search functionality is provided immediately upon successful account registration at no charge.
• Paid / Premium Features: Where the Platform offers paid features (such as featured listings, priority placements, or enhanced visibility), these services are activated within 24 hours of successful payment confirmation. In most cases, activation is immediate.
• Service Access: Services are accessible via the Owners N Tenants mobile application (iOS and Android) and website at www.ownersntenants.com.

3. Service Non-Delivery / Technical Failure

In the rare event that a paid service or premium feature is not activated within 24 hours of payment, or is not accessible due to a technical issue on our end, Users must contact our support team at support@ownersntenants.com within 7 calendar days of the date of payment. We will investigate and either resolve the issue or initiate a refund in accordance with our Refund Policy.

4. No Physical Returns

As no physical goods are delivered, a physical return process does not apply. Any disputes regarding service access or quality of digital services are to be addressed under our Refund Policy below or through our Grievance Redressal mechanism.

5. Cancellation of Listings

Owners may delete or deactivate their own Listings at any time through their account dashboard. Removal of a Listing does not, by itself, entitle the User to a refund for any fees paid in relation to that Listing, except as provided in the Refund Policy.

1. Scope

This Refund Policy applies to any fees paid by Users for premium features, featured listings, priority placements, subscription plans, or any other paid services offered by Owners N Tenants on the Platform. Basic use of the Platform, including standard property listing and search, is free of charge and not subject to this policy.

2. Eligibility for Refund

A refund may be considered in the following circumstances:

• Non-delivery of paid service: The paid feature or premium service was not activated or made accessible within 24 hours of confirmed payment, and the issue is attributable to a technical error on the Platform's side.
• Duplicate payment: A User is charged more than once for the same service due to a payment gateway error. The duplicate charge will be refunded in full.
• Payment processing error: An amount is deducted from the User's account but the transaction fails to register on the Platform, resulting in no service being activated.
• Platform discontinuation of a paid feature: If the Company discontinues a specific paid feature during an active subscription period, a pro-rata refund for the unused portion of the subscription will be provided.

3. Non-Refundable Situations

No refunds will be issued in the following circumstances:

• The User has utilised the paid feature or service, even partially.
• The User's account is suspended or terminated due to a violation of the Terms and Conditions.
• The User changes their mind after a paid feature has been activated and the service has been delivered as described.
• The User's property Listing is removed by the Company due to a breach of the Terms (e.g., fraudulent or prohibited listing).
• Refund is requested after 7 calendar days from the date of payment (except in cases of Platform discontinuation of a paid feature).
• Any dissatisfaction arising from the quality or outcome of a property transaction — such as not finding a tenant or buyer — as the Company is a technology intermediary and not a party to any property transaction.

4. Refund Process

• Step 1 — Request: Submit a refund request to support@ownersntenants.com within 7 calendar days of the date of payment. Include your registered email, phone number, payment reference number, and description of the issue.
• Step 2 — Review: Our team will review your request within 5 business days and respond with a decision.
• Step 3 — Processing: Approved refunds will be processed within 7–10 business days from the date of approval. Refunds will be credited to the original payment method used at the time of purchase.

5. Refund Timeline

Stage	Timeframe
Refund request submission deadline	Within 7 calendar days of payment
Review and decision	Within 5 business days of request
Refund credit to original payment method	7–10 business days from approval

6. Payment Gateway

Payments on the Platform are processed through PayU and other authorised payment gateways. The Company is not responsible for any delays in refund credit caused by the User's bank or payment instrument provider. Processing times may vary depending on the User's bank and card network.

7. Contact for Refund Queries

For any questions or disputes regarding refunds, please contact:
Owners N Tenants — Support Team
Email: support@ownersntenants.com
Phone: +91 98802 00150 (Vinay)